Complaints and Reports
Effective date: August 6, 2026
杭州词元之芯科技有限公司 (GoodPut AI) maintains a complaints and reporting mechanism under the Interim Measures for the Management of Generative Artificial Intelligence Services and other applicable provisions. If you encounter unlawful or harmful information, problems with generated content or infringement of your lawful rights while using the Platform, please contact us through the channels below. We will promptly accept, handle and respond to your complaint or report.
1. Scope
You may complain about or report:
- Unlawful, noncompliant or harmful information, including threats to national security, terrorism or violence, obscenity or pornography, and rumors;
- Unlawful, infringing, seriously false or otherwise inappropriate generated content;
- Infringement of intellectual property, reputation, privacy, portrait rights or other lawful rights and interests;
- Unlawful collection, use or disclosure of personal information;
- Account security, funds or billing problems;
- Other violations of laws, regulations or Platform rules.
2. Submission
Send complaints and reports to goodputai@163.com. To help us verify and handle them efficiently, please provide as much of the following as possible:
- A specific description of the complaint or report;
- Relevant evidence, such as page links, screenshots, order numbers, account or request identifiers;
- Your contact details so we can respond with the outcome.
3. Procedure and response periods
We process complaints and reports through registration and acceptance, verification and investigation, handling and appropriate measures, and notification of the outcome.
Within 3 working days of receipt, we will complete the acceptance review or notify you in a single notice of necessary supplementary materials. In principle, we will provide the outcome within 15 working days of acceptance. For complex matters, third-party assistance or legally required professional appraisal, the period may be reasonably extended; before the original deadline, we will explain the reason and expected response time.
We prioritize complaints involving personal safety, personal information leaks, unlawful content currently spreading or other urgent risks, and promptly take necessary measures. Different deadlines imposed by laws, regulations or competent authorities prevail.
For reports involving unlawful content, we will promptly take measures required by law, including stopping generation or transmission and removing content, preserve relevant records and report to the competent authorities.
4. Other reporting channels
You may also report unlawful or harmful online information to the relevant national authorities, such as the Cyberspace Administration of China's reporting center at 12377 and the national internet information service reporting platform.