Privacy Policy

1. Collection and use

To provide services, we collect and use personal information in these situations:

• Registration and login: phone number or email address for account creation, verification codes, login and account recovery, plus username and password, with passwords stored encrypted;
• Enterprises and organizations: organization names, membership and roles for collaboration and administration;
• Service use: API call logs, usage, bills, orders and payment records for billing, reconciliation, account security and customer support;
• Device and access logs: IP addresses, access times and similar information for security, risk control and troubleshooting;
• Payment information: payments are completed through third-party payment institutions such as Alipay and WeChat Pay. Those institutions process payment information; we do not collect or store your bank card number or payment password.

2. AI inputs and usage records

When you call a model, your input is transmitted to the corresponding model to generate a result. We fulfill our legal obligations to protect inputs and usage records and do not collect unnecessary personal information.

Without your separate authorization, neither we nor our entrusted processors will use inputs, outputs or usage records that identify you for training or fine-tuning Platform or upstream models, or for user profiling. We transmit only necessary content to the upstream model provider required for that call, and use contractual and technical measures to require that it not use or retain information beyond the entrusted processing purpose.

For model calls, billing and settlement, security audits, troubleshooting and handling unlawful activity, we process metadata such as account identifiers, model names, call times, request identifiers, token usage, IP addresses, status codes, error information and billing records, as well as model request and response content.

Model inputs and outputs that identify a user are retained for 90 days from the call, except where laws or regulations require otherwise or retention is necessary to resolve disputes or protect lawful rights and interests. Network operation logs are retained for at least 6 months as required by law. Orders, payments, invoices and financial records are retained for the periods required by tax, finance and accounting laws. At the end of the applicable retention period we delete those inputs and outputs; metadata such as call times, model names, token usage and charges, and financial records, continue to be retained for the statutory periods described above.

3. Cookies and similar technologies

We use session cookies and similar technologies for necessary functions such as maintaining login status. You can manage cookies in your browser, but disabling some cookies may affect normal service use.

4. Sharing, transfer and public disclosure

We do not sell your personal information to third parties. We share it only in the following circumstances and require recipients to comply with confidentiality and data protection obligations:

• Sharing necessary information with payment channels such as Alipay and WeChat Pay, identity verification services, model and computing providers, cloud providers and other partners as necessary to provide services;
• Disclosure under laws, regulations, regulatory requirements or lawful requests from judicial or administrative authorities;
• As necessary to protect the lawful rights and interests, life or property of the Platform, users or the public.

We do not transfer or publicly disclose your personal information except as permitted by law or with your separate consent.

5. Storage and cross-border transfers

Personal information collected and generated within the People's Republic of China is stored in China.

The Platform currently operates only sites in mainland China. We currently do not proactively provide your personal information overseas as part of these services.

If we later launch overseas sites, connect overseas models or otherwise need to provide personal information overseas, before doing so we will separately inform you of the overseas recipient's name, contact details, processing purposes and methods, categories of personal information, retention periods, and how and through what procedures you may exercise rights against that recipient, and obtain your separate consent as required by law. Where a personal information protection impact assessment, security assessment, standard contract for exporting personal information or personal information protection certification is required, we will complete the applicable statutory procedures before cross-border processing.

Without approval from the competent authorities of the People's Republic of China, we will not provide data stored in China to foreign judicial or law enforcement authorities, except as otherwise provided by law, international treaties or agreements.

6. Protection measures

We protect personal information through technical and administrative measures including encryption in transit and at rest, access controls, data minimization and operation audits, and use append-only, tamper-resistant bookkeeping for accounting data.

If a personal information security incident occurs, we will promptly take legally required measures and notify you as required.

7. Your rights

Under the Personal Information Protection Law and other applicable provisions, you have the following rights:

• Access and copy your personal information;
• Correct or supplement inaccurate or incomplete personal information;
• Delete personal information when the applicable conditions are met;
• Withdraw consent you have given;
• Close your account;
• Complain about or report our personal information processing activities.

You may exercise these rights by contacting goodputai@163.com. We will respond within the legally prescribed periods.

8. Sensitive information and minors

We do not proactively collect sensitive personal information unrelated to the services. If such processing is necessary, we will separately obtain your separate consent.

The Platform primarily serves developers with full civil capacity, enterprises and other organizations, and does not primarily target minors. Minors should use it with their guardian's guidance and consent. Children under 14 must not register or use the services independently. Where use is necessary, a guardian must register on their behalf and give specific consent as required by law.

We treat personal information of children under 14 as sensitive personal information, establish specific processing rules and apply strict safeguards. If we discover that it was collected without valid guardian consent, we will promptly delete or anonymize it as required by law.

9. Policy updates

We may update this Policy from time to time and publish changes through Platform announcements or similar means. For material changes to the processing of your personal information, we will obtain your consent again.

10. Contact

For questions, comments or complaints about this Policy or personal information processing, contact us through:

• Customer support: goodputai@163.com
• Personal information protection contact: goodputai@163.com (for access, copying, correction, deletion, withdrawal of consent, complaints and reports)
• Registered company name: 杭州词元之芯科技有限公司