Recharge Agreement

1. Payment methods and crediting

You may recharge through supported methods such as Alipay, WeChat Pay or an offline bank transfer to our corporate account. Successfully paid amounts are credited to your account balance.

Online payments are usually credited immediately. Offline transfers are credited after we confirm receipt. Contact customer support if crediting is significantly delayed.

2. Nature and use of balances

Your balance is a prepayment for services, not a deposit, electronic money or a freely transferable payment instrument. It may only purchase or offset Platform services such as model calls and does not earn interest.

You may request a refund of unconsumed principal actually paid under this Agreement. Refunds are generally returned to the original payment account. Gifts, rebates, coupons and other benefits not actually paid for cannot be redeemed for cash and are settled on refund according to the proportion used and applicable promotion rules. If objective circumstances, such as the original channel being unable to refund, require another method, we will verify the account and recipient's identity before processing.

Balances cannot be transferred to other accounts except in scenarios supported by the Platform, such as organization or account consolidation.

3. Billing and deductions

We deduct charges from your balance based on actual usage, such as token counts or request counts, at the prices displayed on the Platform. The Platform ledger is the basis for billing.

Price changes are announced in advance and do not affect consumption that occurred before the change.

4. Refunds

You may apply at any time to terminate services and receive a refund of unconsumed principal actually paid. Refunds are calculated from verifiable paid principal less actual consumption. Gifts, rebates, coupons and other unpaid benefits cannot be redeemed for cash and are deducted according to their actual use.

Submit a request through customer support. Within 5 working days, we will complete review or notify you in a single notice of necessary supplementary materials. After approval, the refund is returned through the original payment channel within its supported processing period, without an additional refund handling fee. If an invoice has been issued, you must cooperate with lawful tax procedures such as issuing a red-letter invoice.

Fees for services actually and validly delivered and billed are not refundable except for billing errors, failure to provide services as agreed, or where law provides otherwise.

If the Platform fails to provide services as agreed, ceases operations or another statutory ground for termination arises, you may require continued performance or a refund of unconsumed prepayments.

5. Invoices

You may request invoices corresponding to the actual transaction for recharge amounts paid. We generally provide electronic ordinary VAT invoices. Other legally available invoice types depend on the Platform's invoicing qualifications and the page instructions at the time.

Provide true, accurate and complete necessary details, such as invoice title, taxpayer identification number and delivery method, through the console or customer support. We issue invoices according to law after verifying payment.

A transaction may not be invoiced twice. If an invoiced amount is refunded, you must cooperate with lawful tax procedures such as issuing a red-letter invoice.

6. Balance validity

Actually paid balances do not expire. On account closure, cessation of Platform operations or your request to terminate services, unconsumed paid principal is handled under this Agreement's refund rules.

Gifts, rebates, coupons and other unpaid benefits may have expiry dates. Before issuance, we will conspicuously disclose their validity, conditions of use and consequences of expiry.

7. Arrears and suspension

Services may be suspended when your available balance is insufficient or in arrears. Services resume accordingly after you recharge and restore a positive balance.

8. Disputes and contact

Disputes concerning recharges and deductions should be resolved through amicable consultation. For help, contact goodputai@163.com.

9. Changes

We may revise this Agreement to reflect laws, regulations and operational needs, with advance notice. Continuing to recharge or use your balance constitutes acceptance of the revised Agreement.